Silence is not golden

If a caller is waiting for your business to answer, their patience will be very limited. There is no doubt that they will hang-up if they are greeted by silence or insufferable tinny ‘music’.

The statistics are compelling…

  • 90% of callers will hang up if greeted with silence when placed on hold
  • 70% of incoming business calls are placed on hold or transferred
  • 34% of callers who hang up will not call you back if you don’t engage
  • 88% prefer professional messages to other options

The most effective way to keep callers engaged is to have good quality music and informative messages recorded by a professional voice artist.

 

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The benefits of Music on Hold with Rubix VT

  • Professional voice actors add gravitas
  • You can choose the accent and style of voice-over
  • High quality music tracks
  • Keeping callers updated on their place in queue and wait times
  • The opportunity to market other services you offer

Move from 'Music on Hold' to 'Marketing on Hold'

It’s not necessarily ideal that a caller has to wait for their call to be answered, but every problem is a potential benefit. While they are waiting, you have an opportunity to promote your other services.

Take advantage of this prime advertising space to cross-promote your services, highlight special offers, or share important updates. With Marketing on Hold, every moment becomes an opportunity to strengthen customer relationships and drive business growth. Don’t let your callers wait in silence – you can turn their hold time into valuable marketing moments.

Of course, this only works if their experience is a positive one.

It is absolutely vital to keep your callers informed and engaged. Our service can include regular updates on their queue position or estimated wait times. By keeping them in the loop, you not only alleviate frustration but also create a positive impression of your commitment to customer service.

Add to the quality of the experience by utilising our professional voice artists. Professional actors enchance your phone system with real emotions and empathy. AI speech cannot do this, and we want the best for you.

You’ll recognise our actors from big-brand adverts on TV and radio. So why not have the same voice as John Lewis, or Saturday Night Takeaway for your phone system?

The process is simple, and the choice of music and voice is in your hands…

FAQ’S

Your Marketing on Hold questions

No. You can record your own messages. It's up to you, but we can vouch for the exceptional quality of the voice-over artists. It will lift your user experience to another level  

Keep it simple. Use simple words and sentences. Don’t pad-out scripts with complex language and jargon! Messaging on Hold needs to be simple, and to the point, so your callers can hear it wherever they are. If possible, repeat your key messages to make sure callers absorb them. If you can, make it memorable! Whether it’s a joke, an interesting factoid or a ‘different’ way of saying their call is important, make sure your callers have a positive memory of their on-hold experience.

We will work with you to make it a simple and straightforward process. You just need to choose your music and voice style, and then write down the message you would like to be recorded. We are can help you achieve the best possible results

Not long at all! We even get recordings live in as little as 2 days, so that you can react to any new business needs or operational changes.